How we arrange your stay, with all available information as of 15th May 2020
Dear guests - Corona has changed the world and Switzerland. And yet we would like to spoil you to the best of our ability. In this respect, we are facing challenges, because the many conditions and restrictions are sometimes not yet clear and are constantly changing. Please find on this page our updated details about your stay at the Lenkerhof. We look forward to seeing you!
Some of our services and information are only accessible via QR code (e.g. menus & guest information), we therefore recommend - if not already available - to install a QR reader on your mobile phone beforehand via the respective app store.
Last update: Wednesday, 20th May 2020.
The above information is subject to change depending on the decision of the FOPH and is updated regularly.
Our offer still includes:
- Stay overnight in our rooms to dream.
- We are happy to help you with your luggage.
- We will be happy to organise your transfer from Lenk station for arrival and departure at certain times, subject to timely notification.
- The check-in is possible in a simplified form.
- Your welcome drink awaits you in your room.
- Coffee machine and minibar in your room are at your disposal.
- You can enjoy your aperitif at our bar with live music (except Mondays).
- For dinner we will spoil you with culinary delights in our restaurant Spettacolo (16 points Gault Millau).
- Help yourself to our breakfast buffet in the Restaurant Spettacolo from 8.00 to 11.00 or order it via room service.
- A lunch offer as well as a snack menu for the small hunger in between is available.
- The use of the swimming pools, saunas and fitness is possible.
- Massages, hairdresser, manicure and pedicure as well as facial treatments can be provided.
- For families and children we offer a selection of selected games.
- A simplified check-out will be possible.
- You will benefit from shortened cancellation conditions (48h instead of 7 days) until 5th July 2020 (for direct reservations)
- In good time before your arrival you will receive detailed information about adapted services in relation to current conditions.
- Your breakfast and dinner will be served in your room (if desired) without room service fee.
7sources beauty & spa
- Admission to the sauna and pool area is permitted on a "first-come-first served" basis for 50 guests each. The maximum number of persons per sauna or area is signposted and the distance regulation of 2 metres must be observed. In the gym and in the pavilion 6 persons each are allowed. You will receive a badge for proper access at our SPA reception. From Friday to Sunday and on public holidays, our spa is available to arriving and departing hotel guests at the following times:
- Arriving guests: from 02:00pm
- Departing guests: until 01:00 pm
- As an external guest you can make use of treatment and hairdressing appointments (not manicure and pedicure) as well as the gym. A subsequent visit to our wellness area and the saunas is currently not permitted.
- For refreshment during your wellness time you will receive fresh fruit and drinks in PET bottles as an alternative to the previous offer.
- Our breakfast buffet in adapted form is available from 08:00 - 11:00am. We are happy to serve fresh egg dishes on order.
- For your evening gourmet experience...
- ...you can make a choice of 5 dishes from 11 daily changing dishes, cheese is currently served as a dish on a plate.
- ...we reserve the right to divide table reservations in the Restaurant Spettacolo into 2 seating rounds on days with high traffic:
- Breakfast: 08:00 - 09:30am & 09:30 - 11:00am
- Dinner: 06:30 - 08:15pm & 08:30 - 10:15pm
- ...our service concept is adapted to the distance guidelines of the FOPH and industry associations.
- For the small appetite in between, you can choose from a small menu with a selection of snacks and cold/warm dishes at our bar.
Reception/ Guest Services
- Currently, there may be delays in correspondence. You will receive a message from us after 48 hours at the latest. Prices and availabilities are always available for best price guarantee on our homepage.
- At present, we can only arrange your transfer from and to the station for your arrival and departure if you book in good time and at limited times.
- If you would like to have a towel change again in the evening, we will be happy to bring fresh towels to your room on request.
- We can currently only carry out your daily room cleaning while you are not in your room.
- The public toilets are partially open.
Currently not available
- Our popular wine tasting in the wine cellar cannot take place at the moment.
- The restaurant Oh de Vie will be closed for the time being.
- Our restaurant for the youngest, "The Little Prince" is closed at the moment.
- Dining at the pool and at night is not available at the moment.
- Our generous cheese buffet is not available at the moment. Cheese will be served on your plate.
7sources beauty & spa
- We ask for your understanding that sauna infusions cannot be performed at present.
- Also we cannot offer couple treatments at the moment.
- The children's area "Wet'n Wild" is currently closed.
Reception/ Guest Services
- We cannot offer daily childcare at the moment, so the alpine Playstation will remain closed.
- We are currently dispensing with the tour of the house, which is normally part of your check-in ritual. You will receive all necessary information directly at the front desk.
- We are currently unable to organize the valet parking. We will gladly accept your luggage at the main entrance and ask you to park your car quickly yourself.
- The evening turndown service for a made-up bed and fresh towels is not available at the moment.
- We are currently unable to clean your laundry.